Coming across as confident and in control starts with your introduction and that normally starts by saying your name right. This is not just in business but also day-to-day when meeting people, controlling how you say words such as your name determines how people see you.

A good first impression is essential for setting the stage for sounding credible. How do we sound credible? Dr. Sicola shows how your vocal delivery influences how your message is received, and how to use it to your advantage.